PRIVACY POLICY

Last Updated: January 2025

The Simple Version

We only collect information we need to run our photography business. We don't sell your data to anyone. We use trusted companies to help us process payments, schedule appointments, and understand how people use our website. This page explains everything in detail.

What Information We Collect

Information You Give Us Directly

When you contact us or book a session, you might give us:

  • Your name
  • Email address
  • Phone number
  • Payment information (credit card details)
  • Details about what kind of photos you want

Information Collected Automatically

When you visit our website, we automatically collect some technical information:

  • What pages you visit and how long you stay
  • What device you're using (phone, tablet, computer)
  • What browser you're using (Chrome, Safari, etc.)
  • Your general location (city/state level, not your exact address)
  • How you found our website (Google search, social media, etc.)

How We Use Your Information

We use your information to:

  • Schedule your photo sessions - We need to know when you're available and how to reach you
  • Process payments - So you can pay for your photography services
  • Send you your photos - We need your email to deliver your finished images
  • Answer your questions - When you contact us with questions or concerns
  • Improve our website - Understanding which pages are popular helps us make the site better
  • Send appointment reminders - So you don't forget about your session

Who We Share Your Information With

We work with trusted companies that help us run our business. We only share the minimum information they need to do their job:

Stripe

What they do: Process credit card payments
What we share: Payment information only (we never see or store your full credit card number)

Acuity Scheduling

What they do: Manage appointment bookings
What we share: Your name, email, phone number, and appointment preferences

Google Analytics

What they do: Help us understand how people use our website
What we share: Anonymous information about your visit (pages viewed, time spent, device type)

Amazon Web Services (AWS)

What they do: Host our website
What we share: All website content and data passes through their secure servers

Important: We never sell your personal information to advertisers or marketing companies. We only share data with the companies listed above who help us provide photography services.

Cookies and Tracking

Cookies are small files that websites save on your device. Think of them like a library card that helps the website remember you. We use cookies to:

  • Remember your preferences
  • Keep you logged in if you create an account
  • Understand which pages are most popular
  • See how people found our website

You can turn off cookies in your browser settings, but some parts of the website might not work as well.

How We Protect Your Information

We take security seriously. Your information is protected by:

  • Encryption: Your data is scrambled when it travels between your device and our servers
  • Secure servers: We use AWS, which has industry-leading security
  • Limited access: Only authorized people can access customer information
  • Secure payment processing: Credit card information goes directly to Stripe (we never see your full card number)

Your Rights and Choices

You have control over your personal information:

  • Access: You can ask to see what information we have about you
  • Correction: If your information is wrong, we'll fix it
  • Deletion: You can ask us to delete your information (except records we're required to keep by law)
  • Opt-out: You can unsubscribe from marketing emails at any time
  • Data portability: You can request a copy of your information in a standard format

To exercise any of these rights, just send us an email or call us.

Children's Privacy

Our website is not designed for children under 13. If you're under 13, please have a parent or guardian contact us on your behalf. If we learn we've collected information from a child under 13 without parental consent, we'll delete it right away.

Changes to This Policy

We might update this privacy policy from time to time. When we do, we'll change the "Last Updated" date at the top of this page. If we make big changes, we'll let you know by email or by posting a notice on our website.

Illinois and USA Laws

Our business is based in Illinois, USA, and we follow Illinois and federal privacy laws. This includes the Illinois Biometric Information Privacy Act (BIPA), which means we'll never collect your fingerprints or facial recognition data without your explicit written consent.

Questions?

If you have questions about this privacy policy or how we handle your information, we're happy to help:

Email: info@312elements.com
Phone: Contact us through our website

312 Photography
Chicago, Illinois, USA