PRIVACY POLICY
Last Updated: January 2025
The Simple Version
We only collect information we need to run our photography business. We don't sell your data to anyone. We use trusted companies to help us process payments, schedule appointments, and understand how people use our website. This page explains everything in detail.
What Information We Collect
Information You Give Us Directly
When you contact us or book a session, you might give us:
- Your name
- Email address
- Phone number
- Payment information (credit card details)
- Details about what kind of photos you want
Information Collected Automatically
When you visit our website, we automatically collect some technical information:
- What pages you visit and how long you stay
- What device you're using (phone, tablet, computer)
- What browser you're using (Chrome, Safari, etc.)
- Your general location (city/state level, not your exact address)
- How you found our website (Google search, social media, etc.)
How We Use Your Information
We use your information to:
- Schedule your photo sessions - We need to know when you're available and how to reach you
- Process payments - So you can pay for your photography services
- Send you your photos - We need your email to deliver your finished images
- Answer your questions - When you contact us with questions or concerns
- Improve our website - Understanding which pages are popular helps us make the site better
- Send appointment reminders - So you don't forget about your session
Who We Share Your Information With
We work with trusted companies that help us run our business. We only share the minimum information they need to do their job:
Stripe
What they do: Process credit card payments
What we share: Payment information only (we never see or store your full credit card number)
Acuity Scheduling
What they do: Manage appointment bookings
What we share: Your name, email, phone number, and appointment preferences
Google Analytics
What they do: Help us understand how people use our website
What we share: Anonymous information about your visit (pages viewed, time spent, device type)
Amazon Web Services (AWS)
What they do: Host our website
What we share: All website content and data passes through their secure servers
Important: We never sell your personal information to advertisers or marketing companies. We only share data with the companies listed above who help us provide photography services.
Cookies and Tracking
Cookies are small files that websites save on your device. Think of them like a library card that helps the website remember you. We use cookies to:
- Remember your preferences
- Keep you logged in if you create an account
- Understand which pages are most popular
- See how people found our website
You can turn off cookies in your browser settings, but some parts of the website might not work as well.
How We Protect Your Information
We take security seriously. Your information is protected by:
- Encryption: Your data is scrambled when it travels between your device and our servers
- Secure servers: We use AWS, which has industry-leading security
- Limited access: Only authorized people can access customer information
- Secure payment processing: Credit card information goes directly to Stripe (we never see your full card number)
Your Rights and Choices
You have control over your personal information:
- Access: You can ask to see what information we have about you
- Correction: If your information is wrong, we'll fix it
- Deletion: You can ask us to delete your information (except records we're required to keep by law)
- Opt-out: You can unsubscribe from marketing emails at any time
- Data portability: You can request a copy of your information in a standard format
To exercise any of these rights, just send us an email or call us.
Children's Privacy
Our website is not designed for children under 13. If you're under 13, please have a parent or guardian contact us on your behalf. If we learn we've collected information from a child under 13 without parental consent, we'll delete it right away.
Changes to This Policy
We might update this privacy policy from time to time. When we do, we'll change the "Last Updated" date at the top of this page. If we make big changes, we'll let you know by email or by posting a notice on our website.
Illinois and USA Laws
Our business is based in Illinois, USA, and we follow Illinois and federal privacy laws. This includes the Illinois Biometric Information Privacy Act (BIPA), which means we'll never collect your fingerprints or facial recognition data without your explicit written consent.
Questions?
If you have questions about this privacy policy or how we handle your information, we're happy to help:
Email: info@312elements.com
Phone: Contact us through our website
312 Photography
Chicago, Illinois, USA
